Metpure Inc. Met Pro Reseller Terms and Conditions
Last updated: October 21, 2026 · Version 2.0
Effective: October 21, 2026 for new Met Pro members; November 20, 2026 for existing members. Until then, existing members remain under the previous version (March 2023).
1. Agreement. These Terms and Conditions (the "Terms") govern the Met Pro program between Metpure Inc. ("Metpure") and the business identified in the Met Pro sign-up or credit application ("Reseller"). Reseller accepts these Terms by checking the acceptance box when applying or by placing an order after receiving them. Membership starts when Metpure approves the application, which Metpure may decline for any lawful reason. These Terms, the application, and any credit approval are the entire agreement on this subject and replace any earlier terms. Metpure may update these Terms by emailing Reseller and posting the update at least 30 days before it takes effect. Updates apply only to orders placed after the effective date. If Reseller does not agree to an update, Reseller may end membership before it takes effect.
2. Independent business. Reseller is an independent business. Nothing in these Terms creates an employment, agency, partnership, franchise or joint venture relationship. Reseller may not bind Metpure to any agreement and is responsible for its own taxes, costs and business decisions.
3. Reseller commitments. Reseller will:
- Deal with customers honestly and professionally, and avoid deceptive or misleading practices.
- Make no claims about Metpure products, including contaminant-reduction, health, certification or performance claims, beyond those in Metpure's current product listings, manuals and marketing materials.
- Not remove, cover or alter product labels, warnings (including California Proposition 65 warnings), serial numbers or packaging.
- Not reverse engineer, copy, reformulate or manufacture any Metpure product or a substantially similar product.
- Comply with all applicable laws, including plumbing codes and licensing rules for any installation work Reseller performs.
4. Orders, pricing and shipping. Reseller orders through the Met Pro account on metpure.com or through its assigned Metpure sales representative. Met Pro pricing is the price shown in Reseller's account or written quote at the time of order. Metpure may change prices for future orders at any time. Any minimum order amounts are those shown on metpure.com or in the quote. Metpure may accept, decline, delay or cancel any order, including for non-payment, suspected fraud or breach of these Terms; for a canceled order Metpure will refund any amount paid for the canceled items. Title and risk of loss pass to Reseller when Metpure delivers the products to the carrier. Shipping dates are estimates.
5. Payment and credit. Unless Metpure has approved Reseller for credit in writing, payment is due when the order is placed. Approved credit accounts must pay each invoice within the terms stated on the credit approval (for example, Net 30) and stay within the assigned credit limit. Metpure may change or revoke credit terms, or hold shipments, if an account is past due or Reseller's creditworthiness changes. Past-due amounts accrue a late charge of 1.5% per month or the maximum amount allowed by law, whichever is less. Reseller will pay reasonable costs of collecting past-due amounts, including collection agency fees, subject to Section 13.
6. Where Reseller may sell. Reseller may sell Metpure products only (a) directly to its own customers, including as part of installation or service work, (b) in physical locations Reseller owns or operates, and (c) on websites Reseller owns and operates under its own domain. Without Metpure's prior written approval, Reseller may not sell or list Metpure products on any third-party marketplace or platform, including Amazon (any country), eBay, Walmart Marketplace, The Home Depot, Lowe's, Wayfair, Temu, TikTok Shop, Facebook Marketplace, AliExpress, Alibaba, Newegg, or any deal or auction site, and may not sell to anyone Reseller knows or reasonably should know intends to resell on those platforms. Reseller may not sell outside the United States without written approval.
7. Advertised prices. Reseller is free to set its own resale prices. Metpure has a unilateral Minimum Advertised Price ("MAP") Policy that applies to advertised prices only, which Metpure may change at any time. Metpure does not ask for, and will not accept, any agreement from Reseller about resale prices. Metpure may, in its sole discretion, suspend or end sales to any reseller whose advertising does not follow the MAP Policy.
8. Sales tax and resale certificates. To buy without paying sales tax, Reseller must give Metpure a valid, complete resale certificate (in California, under CDTFA Regulation 1668) showing an active seller's permit, before the purchase. Reseller must tell Metpure promptly if its permit is suspended or closed. If no valid certificate is on file, Metpure will charge applicable sales tax. Reseller is solely responsible for collecting and remitting sales tax on its own sales and for any tax, interest or penalties resulting from improper use of a resale certificate.
9. Returns. Reseller handles returns from its own customers. Metpure accepts Reseller returns of products that are unopened, undamaged, in original packaging and resalable, within 30 days of delivery and with a Return Authorization (RA) number from Metpure. Approved non-defective returns are credited at the price paid, minus original shipping costs. Products made or ordered specially for Reseller are not returnable.
10. Warranty. Metpure warrants to Reseller that products will be free from material defects in materials and workmanship when delivered. Reseller must report shipping damage within 10 days of delivery and return a defective product, with an RA number, within 30 days of delivery. Reseller's only remedy is repair, replacement or credit, at Metpure's choice. End-user customers receive Metpure's published consumer warranty, which applies only to products bought from Metpure or an authorized reseller. Reseller may not offer any other warranty on Metpure's behalf. TO THE MAXIMUM EXTENT PERMITTED BY LAW, METPURE DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTY OF NON-INFRINGEMENT.
11. Trademarks, content and confidential information. Metpure owns its trademarks, product images, descriptions, videos and marketing materials. Reseller may use them only to promote and sell genuine Metpure products as allowed by these Terms, and must stop on request or when membership ends. Reseller may not register any domain, social media handle, marketplace brand or trademark containing "Metpure" or a confusingly similar name. "Confidential Information" means non-public information Metpure shares with Reseller, including Met Pro price lists, discount tiers, credit terms, product plans and customer information. Reseller will keep Confidential Information confidential, use it only for the Met Pro program and not share it with third parties.
12. Customers. Reseller's customers are free to buy from anyone, including Metpure. Metpure will not use Reseller's Confidential Information (if any) to target Reseller's customers.
13. Disputes. Governing law is California law. The parties will first try to resolve any dispute through good-faith discussion for 30 days. Any dispute not resolved then will be settled by confidential, binding arbitration before one arbitrator in Los Angeles County, California, under the Commercial Arbitration Rules of the American Arbitration Association. Either party may instead (a) bring an individual claim in small claims court if it qualifies, (b) sue in court to collect unpaid invoices, or (c) seek a court order to stop misuse of trademarks or Confidential Information or a breach of Section 6. All disputes will be brought only on an individual basis; neither party will bring or join a class, collective or representative action. The prevailing party in any arbitration or court action may recover its reasonable attorneys' fees and costs.
14. Indemnification. Reseller will defend and hold Metpure and its owners, officers and employees harmless from third-party claims, losses and reasonable attorneys' fees arising from Reseller's breach of these Terms, Reseller's claims or warranties about products not authorized by Metpure, or Reseller's installation work.
15. Limitation of liability. TO THE EXTENT PERMITTED BY LAW, METPURE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOST PROFITS, ARISING FROM THESE TERMS OR THE PRODUCTS, AND METPURE'S TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNT RESELLER PAID FOR THE PRODUCTS GIVING RISE TO THE CLAIM. These limits do not apply to liability that cannot be limited by law, including for fraud, willful injury or gross negligence.
16. Assignment. Reseller may not transfer its Met Pro account or these Terms without Metpure's written consent. Metpure may assign these Terms to a successor or affiliate.
17. Term and termination. Either party may end membership at any time with written notice (email is enough). Metpure may suspend or end membership immediately for breach of these Terms, non-payment or inactivity. On termination, all unpaid amounts become due immediately, and Met Pro pricing and credit end. Sections 5 (for amounts owed), 6 (for any Metpure products Reseller still holds), 8, 10, 11 and 13–18 survive termination.
18. General. If any provision is found unenforceable, it will be enforced to the maximum extent allowed and the rest of the Terms remain in effect. Failure to enforce a provision is not a waiver. Notices to Metpure go to ecommerce@metpure.com; notices to Reseller go to the email on its Met Pro account.
