We Are Usually Asked About

What is a reverse osmosis water system?

Reverse osmosis systems produce pure water by forcing untreated water or tap water through a semi permeable membrane. The membrane has pore size of approximately 0.0001 micron, which lets only water molecules to pass through, and the contaminates that are separated from the membrane are forced down the drain. The system consists of both pre and post filters which are used for additional contaminant filtration.

Do you know about the contaminants in your drinking water?

  • CHLORINE, added to public water supplies to kill disease-causing bacteria, but chlorine is prompted to react with other naturally-occurring elements to form toxins called trihalomethanes (THMS), which is proven carcinogen.
  • HEAVY METALS, result from urban storm runoff, industrial or gas production, mining and farming.
  • VIRUSES and BACTERIA from sewage treatment plants, septic systems, agricultural livestock operations and wildlife.
  • PESTICIDES and HERBICIDES from agriculture, urban storm water runoff and residential use.

So the next time you see tiny particles swirling around your glass; bear in mind that they are not minerals. These particles are not just annoying, they are also usually proven to be harmful contaminates.

How much water is actually used to make a gallon of RO water?

Most of our RO systems require to reject three gallons of waste water for every one gallon of purified water it makes. The rejected water is the byproduct of the RO process and contains the unwanted total dissolved solids. It is an insignificant amount compared to the overall water usage in a single household. However, many of our customers recycle the water for gardening purpose instead of draining the water to the drain pipe.

How is reverse osmosis water compared to bottled water?

Just as good or even better. Metpure uses the same reverse osmosis technology as what other major bottling plants use to filter their bottled water. However, having the system right in your own home, you can control the water quality the system produces, without fearing for other sources of contamination.

How are Metpure RO system compared to other ROs in the market?

  • Our systems are individually tested and all use high-end components with NSF certified materials.
  • We use world renowned Dow Filmtec RO membrane dry polyamide Thin-Film Composite (TFC) material for our reverse osmosis membrane, which is proven to have the most consistent water purity production and containment rejection.
  • High density cartridge and CAM have passed quality control with unprecedented pressure tests up to 1.05 MPa (152psi) @ 10k cycles.
  • Metpure Versatile system has a petite profile and can save your valuable kitchen sink cabinet space.

Is it easy to change filters?

Yes. Yes. Yes. Our Versatile system filters are very easy to change- literally a simple twist motion like turning a knob would enable you to change filters. Also, the Cartridge Attachment Manifold (CAM) shuts-off water automatically, so you don’t need to shut-off any valves while changing filters.

Is there any maintenance that I need to worry about?

Our RO systems use high quality, NSF certified components. Besides periodic filter replacement, the system should last a life time without maintenance. However, normal wear and tear, water quality, water pressure, and usage will contribute to the deterioration of water valves, storage tank, and other parts on the system.

How often do I need to change my filters?

Filter lifespan greatly depends on usage and water quality. To be safe, Metpure Versatile pre-filters are recommended to be replaced every 6 months and RO membrane and post filter are recommended to be replaced every 2 years. By following the recommended filter maintenance schedule of the filters, we can ensure you will always get the best, most purified drinking water at any given time.

Is your RO system easy to install?

Yes. We have made the system very end-user friendly to install by cutting down a lot of complicated steps that you may otherwise encounter with other systems. Our manual also include a very illustrative step-by-step guide and an industry’s first scannable video QR code in each section of the manual so that you could watch the instructional video to see exactly how to follow each step.

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